Frequently Asked Questions
Yes. Searching vehicles, contacting drivers and submitting booking requests are completely free. No payment, wallet or commission is processed through this website. Any fare for the actual journey is agreed directly between you and the driver.
It means the vehicle registration submitted by the owner/driver has been reviewed and approved by our admin team according to our verification process. Each approved vehicle receives a unique GotoJourney Vehicle ID like GJ-V-000001.
No. Verification means submitted information/documents were reviewed. It does not guarantee vehicle condition, driver conduct, roadworthiness, safety or service quality. Always confirm details yourself before travelling.
Search for your route, open a vehicle profile, and click "Free Booking Request". You need a passenger account. The driver is notified and can accept, confirm or reject your request. You can also call the driver directly.
Login to your account, open the vehicle profile or your booking details, and use the "Contact Driver" option to see the registered mobile number with a click-to-call link.
Not through this website. gotojourney.in processes no payments. You and the driver agree on all terms, including fare, directly.
Yes — open your booking details and cancel while it is in Requested, Driver Contacted, Accepted or Confirmed status.
After your booking is marked Completed, you can rate the journey once: overall stars plus driver behaviour, cleanliness, condition, punctuality and service quality, and write a review.
Register as a driver/vehicle owner with your personal, vehicle and licence details. Your vehicle stays "Pending Admin Verification" until approved. Once approved, it appears publicly with a genuine badge.
Only Approved and active vehicles appear in search results. Check your verification status on your driver dashboard — it may be Pending, Under Review, Rejected or Suspended.